The official website of the 118 Public Security Service operates as a 24/7 online portal for submitting public information and complaints.

Expanding beyond complaints received solely via telephone, the 118 Public Security Service under the Ministry of Public Security and Parliamentary Affairs has now opened its official website, 118.pubsec.gov.lk, to receive public complaints and information.

This website facilitates the public to submit information and complaints related to public security online 24 hours a day in all three languages. Within this system, users can submit complaints and information in writing, as well as attach relevant audio recordings and photographs.

In addition to the scope of the Ministry of Public Security and Parliamentary Affairs, the public can submit complaints and information regarding departments under the Ministry, including the Sri Lanka Police, the Department of Immigration and Emigration, the Civil Security Department, the Bureau of Rehabilitation, and the National Dangerous Drugs Control Board. Furthermore, it provides the facility to track the progress of actions taken regarding the submitted complaints.